[ Manila Bulletin Online ] November 12, 2008
MEXICO CITY, Pampanga – President Gloria Macapagal Arroyo led the inauguration of the 12th delivery center of TeleTech, the country’s fastest growing BPO company.
Top executives of TeleTech in the country were on hand to witness the ribbon-cutting ceremony, led by no less than President Arroyo herself.
Located on the ground floor of SM City Pampanga in Lagundi, Mexico, the Pampanga delivery center currently has 1,720 seats and 1,446 employees.
Maulik Parekh, senior vice president and general manager for Asia, said that with the opening of the Pampanga facility, TeleTech continues to pursue its mission of providing more jobs in more cities nationwide.
Also joining the formal opening of Tele- Tech’s largest and most sophisticated delivery center were Pampanga representative Aurelio Gonzaleas Jr., San Fernando Mayor Oscar Rodriguez and Mexico Mayor Teddy Tumang.
"Pampanga’s pool of highly competent talents, coupled with a good business environment, made it the logical choice for the location of our newest, and so far biggest, delivery center in the country," he said. "Aside from being efficient workers, Pampangueños’ are also known for their warm and hospitable nature. Despite the fast pace at which its economy is growing, Pampanga has not lost its trademark friendliness and charm."
Since it began operating in the Philippines in 2002, TeleTech has consistently increased its investments in the country. Unlike other BPO companies that flock to mega Manila, TeleTech has chosen to invest in the countryside, in second-tier cities such as Bacoor in Cavite, Lipa in Batangas, Bacolod in Negros Occidental and Cainta in Rizal.
Contributing to TeleTech’s tremendous growth in the last five years is the excellent support that the company has received from all levels of government.
TeleTech currently has close to 20,000 employees in the country, and aims to have 25,000 by end of 2009.
Globally, TeleTech operates more than 80 customer management centers in 17 countries. According to Parekh, the Philippine operation is one of the fastest growing in the TeleTech network.