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New call-center firm at Leyte Park to hire at least 500 workers

[ Manila Bulletin Online ] August 7, 2008
By JACK C. GADAINGAN


TACLOBAN CITY — At least 500 people will be initially employed when a call center, which is planning to locate at the Leyte ICT Park, opens this month.

The Leyte Trade and Investment Promotion Center (LTIPC) confirmed that APAC Customer Services Inc. will start soon its operation at the 6.8-hectare Leyte Province’s economic zone.

APAC, which is a leading provider of customer interaction solutions for market leaders in financial services, insurance, telecommunication, health care and logistics, is reportedly eyeing to provide 500 to 800 call center seats with plans for expansion.

LTIPC unit head Nelieta Baguna said APAC Customer Services Inc. is a voice and non-voice business process outsourcing with main headquarters in Deerfield, Illinois, US and with Philippine branches in Alabang, Muntinlupa and at Cyber Park in Cubao, Quezon City.

Baguna said APAC would be occupying a 2,435-square-meter area at Leyte Academic Center as its production site, while the second floor of the two-storey Leyte Information and Communication Technology Park, right above the AMA Computer School, will be occupied by the company’s human resource and management offices.

Leyte Gov. Carlos "Jericho" Petilla, during a recent gathering, announced that the coming of the call center to Leyte would advance the province’s development as an alternative IT hub in the Visayas.

"We have continuously encouraged and looked for locators with the purpose of creating more opportunities for local employment and spur more economic activities, Governor Petilla said.

It was learned that APAC will be conducting a job fair in Tacloban City on Aug. 21-23 interviews for hiring of middle-management personnel for the Leyte ICT branch.

The jobs are for the human resource office, public relations, administrative and management offices.

Recruitment of customer service agents would follow after the August job fair.

Governor Petilla said that the provincial government has continuously partnered with the colleges and universities in the region to ensure adequate supply of qualified manpower for call-center firms, assuring that the new ICT Park locator will not be wanting in qualified manpower to fill up its initial workforce.

The ICT Park is 10 kilometers from the city proper, which is the regional capital of Eastern Visayas. It also houses the AMA Computer College, St. Augustine School, Core Data, LIDER Review Center, Zurcsoft, and Technology Business Incubato
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