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Jones Lang LaSalle opens new BPO center in Taguig

Posted on July 04, 2013 10:49:25 PM [ BusinessWorld Online ]
REAL ESTATE services firm Jones Lang LaSalle announced that it has opened a new business process outsourcing (BPO) services center in the country to support help desk functions, the company said in a statement.
The new center “has been launched in response to a growing demand from businesses for increased productivity from their corporate real estate portfolios.”
The center, which is located in the Bonifacio Global City in Taguig City, is expected to process over 700,000 work orders per year.
These work orders include repair requests, relocations, security, incident management, workplace services and vendor management for Asia-Pacific, the United States and Europe. “By centralizing our help desk services, we can meet our clients’ demands for a global support system that is both consistent and cost effective and, in turn, facilitate improvements in productivity,” said Jordi Martin, chairman of the Integrated Facilities Management Global Board of Jones Lang LaSalle, in the statement.
He added “real estate outsourcing is increasing across more diverse geographies, sectors and functions.”
Jones Lang LaSalle said it chose to establish its center in the Philippines due to the strong infrastructure and language capabilities along with low operating costs. -- Emilia Narni J. David          
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