Flour Daniel expands RP BPO facility

[ Manila Bulletin Online ] April 3, 2008

Fluor Daniel, Inc. Philippines, a fully-owned subsidiary office of Fluor Corporation is growing rapidly and now operates as a major global engineering center for Fluor, providing detailed engineering design, procurement and site support capabilities.

Fluor Philippines announced that they grew from 700 to 1,200 seats the last two years with the help of IBM’s strategic services and is expected to grow by a few more hundred within the next three years.

The Fluor Philippines office been in operation since 1987 and caters services to different business lines including refineries, petrochemicals, floating production units, pharmaceutical, manufacturing, mining, microelectronics to name a few.

Fluor Philippines has proven to be very effective means of providing Fluor quality work standards at globally competitive rates. Its operation is supported by the state of the art automation tools and global connectivity, ISO 9001 certification and well planned office spaces. This means, its facility is capable of providing the same level of design, engineering and site support to all Fluor offices throughout the world.

According to German Camigla, Regional IT Director, Asia Pacific Fluor Corporation, from an IT perspective, it would have been difficult for us to achieve significant and rapid business growth without the assistance and service provided by IBM. IBM provides Fluor’s support in these main areas: On Site; Help Desk; Global Server Management; Groupware; and ID Administration. Fluor also benefits from IBM’s vast global IT offerings, innovative best practices and deep industry expertise.

This IT services partnership is believed to be the first of its kind in the engineering and construction industry. IBM Philippines delivery team is focusing efforts to provide continuous performance improvement and cost savings. The team is also better aligned with the client’s business and collaborates with global and local IBM teams to provide the best solutions.

"We would like to continue bringing value and support to Fluor’s business transformation and growth. With our IT capabilities and the use of a globally integrated business model, we hope to further enhance and eventually keep this partnership for an extended period of time. Our current set-up wherein IBM Philippines deliver Fluor’s requirements from different IBM locations like Calgary, Canada; Bangladore, India; Hyderabad, India; Poland and Manila makes use of a global delivery model leveraging on doing work where it is done best business concept. This makes all transactions and services more cost efficient and is also similar to how Fluor operates globally," said James Velasquez, Country General Manager, IBM Philippines.
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