Thursday, May 29, 2008 [ sunstar.com.ph ]
By Raymond C. Garcia
MEXICO -- TeleTech, one of the largest and fastest growing business process outsourcing (BPO) companies in the Philippines, is providing employment opportunities to Kabalens in Pampanga.
The company is set to open its facility in the province this August, located at SM Mall in this town. It aims to hire at least 1,700 agents for this facility.
Maulik Parekh, senior vice president and general manager for Asia, said with the opening of the Pampanga facility, TeleTech continues to pursue its mission of providing more jobs in more cities nationwide.
Last November, TeleTech announced that it has reached its target of 15,000 workers in the Philippines. The company operates 12 delivery centers nationwide.
"We still continue to expand and hire. Our next target is to increase our headcount to 25,000 within the next two years," Parekh said.
Parekh added that recruitment for the Pampanga delivery center is already ongoing. He is confident of getting quality agents from different universities and colleges in Pampanga and nearby provinces.
"We chose Pampanga because we saw that the worker supply is very good plus we have a good chance of attracting people from other places like Bulacan, Olongapo and Bataan," he said.
Since it began operating in the Philippines in 2002, TeleTech has consistently increased its investments in the country. Unlike other BPO companies that flock to Metro Manila, TeleTech has chosen to invest in the countryside, into second-tier cities such as Bacoor in Cavite, Lipa in Batangas, Bacolod in Negros Occidental and Cainta in Rizal.
Parekh noted that TeleTech's strategy is in line with the government's goal of growing BPO, dubbed the country's sunshine industry, into more areas and provide employment opportunities that benefit many Filipinos.
Globally, TeleTech operates over 80 customer management centers in 17 countries.
According to Parekh, the Philippine operation is one of the fastest growing among the TeleTech network.
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