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BPO firm finds Iloilo lucrative for business

Saturday, September 20, 2008 [ sunstar.com.ph ]

A BUSINESS process outsourcing firm that established its call center in Iloilo City only late last year has find sunshine in the internet technology and vowed to stay in Iloilo.

Patrick Thibeault, site director of call center giant TeleTech, said their business is prospering at a fast pace. From 800 seats when they started in Iloilo, TeleTech now has 1,100 employees and would be expanding to 1,400 before the year ends.

Thibeault, a Canadian citizen, said call centers are willing to stay in the country due to good responses from clients abroad. The Filipino diction is perfect and Iloilo has good quality English speaking population.

TeleTech is hiring most of its employees who are graduates of Iloilo schools. The city has six universities, more than 30 colleges and technical schools graduating more than 17,000 students every year.

The Ilonggo graduates have a competitive advantage and time will come that graduates will not look jobs abroad anymore since good paying jobs are right here now, Thibeault said.

Regarding the insufficient power supply in Iloilo, Thibeault said there is no problem since their call center has its own generator sets to power their call center system 24 hours a day.

Aside from the Philippines, TeleTech is operating in Canada, Australia, Argentina, Mexico and Costa Rica. This year, more than 60 employees in the Philippines will be promoted to supervisory and managerial positions and be posted to other countries. Current employees are now being trained to take over the top positions in the country. (Lydia C. Pendon)

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