Friday, March 07, 2008 [ manilatimes.net ]
EUROPE’S leading customer relationship management and credit management service provider has chosen the Philippines as its regional customer contact headquarters.
Duncan Cowie, Transcom vice president for international operations, said the company realized the Philippines’ competitive economic advantages, including quality human resources, a strategic location, good infrastructure, and a hospitable lifestyle.
The firm’s Philippine global call center sits over 1,000 agents, with its seating capacity set to increase to 5,000 by the end of the year to service its growing number of clients worldwide.
Transcom Asia’s new building in the Philippines will serve as its regional hub, and will become Southeast Asia’s financial and business hub, catering to over 500 multinational companies in the region.
“The outlook for Transcom in Asia is bright. Filipinos are globally competitive and [they] showcase unique business outsourcing capabilities that can be exported to the region and help move Asia to greater heights,” Cowie said.
The Europe-based firm employs more than 16,200 trained professionals worldwide, delivering services in 33 languages to hundreds of domestic and international clients, through 72 service centers in 29 countries across the globe.
--Katrina Mennen A. Valdez
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