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BPO has room for further growth

By Julito G. Rada
Posted on 09 Oct 2012 at 12:01am [ manilastandardtoday.com ]

The country’s business process outsourcing sector has great potential for further growth, given the right infrastructure and incentives, industry players said during the International Outsourcing Summit in Makati City Monday.

Vikas Bhalla, executive vice president and head of outsourcing for EXL, a provider of outsourcing and transformation services, said “incentives, like tax breaks, will kick-start the industry to make it competitive in the global market.”

“But investments should be supported by infrastructure,” Bhalla said in a panel discussion during the outsourcing summit.

Bhalla said the Philippines remains in the top rankings of BPO global players because of Filipinos’ communication skills and adaptability to different cultures.

He said the country needs also to cater to non-English speaking markets to sustain growth—or the multi-lingual BPO—including the Chinese market. “There is tremendous potential in those markets,” Bhalla said.

Bhalla said the Philippines needed to continue tapping the financial and healthcare services, given the ageing world population. “The Philippines has a demographic edge here,” he said, pinpointing the country’s younger workforce in the BPO industry.
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