By Julito G. Rada
Posted on 09 Oct 2012 at 12:01am [
manilastandardtoday.com ]
The country’s business process
outsourcing sector has great potential for further growth, given the right
infrastructure and incentives, industry players said during the International
Outsourcing Summit in Makati City Monday.
Vikas Bhalla, executive vice president
and head of outsourcing for EXL, a provider of outsourcing and transformation
services, said “incentives, like tax breaks, will kick-start the industry to
make it competitive in the global market.”
“But investments should be supported
by infrastructure,” Bhalla said in a panel discussion during the outsourcing
summit.
Bhalla said the Philippines remains in
the top rankings of BPO global players because of Filipinos’ communication
skills and adaptability to different cultures.
He said the country needs also to
cater to non-English speaking markets to sustain growth—or the multi-lingual
BPO—including the Chinese market. “There is tremendous potential in those
markets,” Bhalla said.
Bhalla said the Philippines needed to
continue tapping the financial and healthcare services, given the ageing world
population. “The Philippines has a demographic edge here,” he said, pinpointing
the country’s younger workforce in the BPO industry.
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